Orders are usuallyprocessed within three days of receiving payment. New Conceptions™ generally ships on Monday, Wednesday and Friday. However, some orders are not shipped until personal checks or echecks have cleared.
New Conceptions™ will NOT be responsible for lost, stolen or damaged packages. NO REFUNDS will be issued for orders without insurance. If you'd like insurance on your package, please select the option for it when you place your order and the cost will be added to your invoice.
New Conceptions™ ships packages world-wide.
RETURNS / REFUNDS / EXCHANGES
Do not return an item without first contacting New Conceptions™ and getting a reply. New Conceptions™ will NOT be responsible for items returned without prior arrangement.
Patterns sales are FINAL. If your pattern has been printed in a way that it does not fully appear on the pattern sheet, the pattern may be exhanged for the same pattern.
Diapers and other clothing items may be returned within five days of receiving them only due to manufacturer defect. Items must be unused and unlaundered and in original condition. The item will be exchanged for a similar item. Fabrics are subject to change without notice. New Conceptions will NOT be responsible for replacing the exact item as far as color and fabric are concerned.
All Sales Are Final on clearance, seconds, and sample sale items. No exceptions.
The customer is responsible for the cost of shipping back to New Conceptions.